Privacy Policy

Personal Information You Provide

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our services, when you make an enquiry through our website, or when you contact us directly. The personal information we collect may include:

• Full name
• Email address
• Phone number and country code
• Country of residence
• Service preferences and travel requirements
• Any additional information you choose to share in your enquiry

We do not process sensitive personal information. All personal information that you provide must be true, complete, and accurate, and you must notify us of any changes.

Information Automatically Collected

When you visit our website, we automatically collect certain information about your device, including your IP address, browser type and version, operating system, language preferences, referring URLs, device name, country, location, and information about how and when you use our website. This information is primarily needed to maintain the security and operation of our website and for internal analytics.

We may also collect information through cookies and similar technologies. Our website uses only essential cookies necessary for the site to function correctly.

We process your personal information for the following purposes:

• To respond to your enquiries and provide personalised service proposals
• To deliver and facilitate our concierge services
• To communicate with you about our services, changes to our terms, and other relevant information
• To improve our website and services based on usage patterns
• To protect our services against fraud, abuse, and security threats
• To comply with applicable legal obligations

We process your information only when we have a valid legal reason to do so, including your consent, our legitimate business interests, contractual necessity, or legal obligation.

If you are located in the EU or UK, the General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on to process your personal information:

• Consent. We may process your information if you have given us explicit permission to use your personal information for a specific purpose. You can withdraw your consent at any time.
• Performance of a Contract. We may process your personal information when we believe it is necessary to fulfil our contractual obligations to you, including providing our services.
• Legitimate Interests. We may process your information when it is reasonably necessary to achieve our legitimate business interests, provided those interests do not outweigh your rights and freedoms. This includes improving our services, analysing usage patterns, and supporting our marketing activities.
• Legal Obligations. We may process your information where required by law, such as cooperating with regulatory agencies or exercising our legal rights.

In legal terms, we are the “data controller” of the personal information described in this privacy notice, as we determine the means and purposes of the data processing we perform.

We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. These third parties are contractually bound to protect your personal information and may only use it as instructed by us.

Categories of third parties we may share information with include:

• Cloud computing and website hosting service providers
• Data analytics services
• Communication tools

We do not sell your personal information to third parties. We may also share your information during business transfers (mergers, acquisitions, or asset sales) or when required by law.

Our website may link to third-party websites, online services, or social media platforms that are not affiliated with us. We are not responsible for the content, privacy practices, or security of any third-party websites. We encourage you to review the privacy policies of any third-party site you visit. The inclusion of a link does not imply endorsement by Kalon Luxury Concierge.

Our website uses essential cookies to ensure the site functions correctly. These cookies are necessary for the website to operate and cannot be switched off in our systems.

We do not use tracking, advertising, or marketing cookies without your explicit consent. Most web browsers are set to accept cookies by default. You can usually modify your browser settings to remove or reject cookies if you prefer.

Our servers are located in the European Union. If you are accessing our website from outside the EU, please be aware that your information may be transferred to, stored, and processed within the EU. We take all necessary measures to protect your personal information in accordance with this privacy notice, GDPR, and applicable law, including the use of the European Commission's Standard Contractual Clauses where appropriate.

We keep your personal information only for as long as necessary to fulfil the purposes outlined in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your information, we will either delete or anonymise it, or securely store and isolate it from further processing until deletion is possible.

We have implemented appropriate technical and organisational security measures designed to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure. While we strive to protect your personal information, transmission of data to and from our website is at your own risk. You should only access our services within a secure environment.

We do not knowingly collect data from or market to individuals under 18 years of age. By using our services, you represent that you are at least 18 years old. If we learn that personal information from users under 18 has been collected, we will take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from individuals under 18, please contact us at Kalon.concierge@hotmail.com.

Depending on your location, you may have certain rights under applicable data protection laws. If you are located in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, these include:

• The right to access and obtain a copy of your personal information
• The right to request rectification or erasure of your data
• The right to restrict the processing of your personal information
• The right to data portability
• The right to object to the processing of your personal information
• The right to withdraw consent at any time

To exercise any of these rights, please contact us at Kalon.concierge@hotmail.com. We will consider and act upon any request in accordance with applicable data protection laws.

If you believe we are unlawfully processing your personal information, you have the right to complain to your local data protection supervisory authority. In the EEA, you can find contact details at edpb.europa.eu. In Switzerland, contact the Federal Data Protection and Information Commissioner.

Opting out of communications: You can unsubscribe from our marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly. You will still receive service-related messages necessary for the administration of your enquiry.

Most web browsers and some mobile operating systems include a Do-Not-Track (“DNT”) feature. At this stage, no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.

We may update this privacy notice from time to time. The updated version will be indicated by an updated “Last updated” date. If we make material changes, we may notify you by prominently posting a notice on our website. We encourage you to review this privacy notice frequently.

If you have questions or comments about this privacy notice, or wish to exercise your privacy rights, please contact us: